Privacy Policy

Effective Date: September 22, 2026

Pakistan Travel Guide ("PTG", "we", "us", or "our") respects your privacy and is committed to protecting the personal information you provide when using our website, services, tour packages, booking services, and communication channels.

This Privacy Policy explains what information we collect, how we use it, when we may share it, and the choices available to you.

1. About Pakistan Travel Guide

Pakistan Travel Guide is a tourism and travel services company operating in Pakistan. We provide tour packages, transportation, accommodation arrangements, travel planning, booking assistance, and related tourism services.

Website: PakistanTravelGuide.pk
Email: [email protected]
Phone: 0304-111-0281

2. Information We Collect

Depending on how you interact with us, we may collect the following information:

Personal Information

Full name
Phone number
WhatsApp number
Email address
Residential or billing address
Nationality
CNIC/passport information where required for a booking or travel arrangement
Emergency contact information
Travel preferences and requirements

Booking Information

When you request or purchase a tour, we may collect:

Travel dates
Number of travelers
Destination and itinerary
Accommodation preferences
Transportation requirements
Special travel requests
Booking and payment information

Payment Information

Payments may be processed through banks, payment gateways, or other authorized payment providers.

We may receive information necessary to verify or reconcile a payment, such as transaction references, payment status, amount, and date.

Unless specifically stated otherwise, we do not intend to store complete debit or credit card numbers on our own systems.

Technical Information

When you visit our website, certain technical information may automatically be collected, including:

IP address
Browser type
Device type
Operating system
Pages visited
Referring website
Approximate location derived from technical information
Date and time of visits
Website usage and interaction data

3. How We Use Your Information

We may use your information to:

Respond to inquiries and requests
Prepare customized tour quotations
Process bookings and reservations
Arrange hotels, transportation, guides, activities, and other travel services
Communicate with you regarding your trip
Process and verify payments
Provide customer support
Send booking confirmations and important travel updates
Improve our website, products, and services
Understand customer preferences and website usage
Prevent fraud, abuse, or unauthorized activity
Maintain business, accounting, and legal records
Send promotional offers and marketing communications where permitted
Measure and improve the effectiveness of our advertising and marketing campaigns

4. WhatsApp, Phone, Email and Other Communications

We may communicate with customers through telephone calls, SMS, WhatsApp, email, social media messaging platforms, or other communication channels.

If you contact us through WhatsApp, Facebook, Instagram, Messenger, or another third-party platform, that communication may also be subject to the privacy policy and terms of that platform.

We may retain relevant communication records for customer service, booking management, dispute resolution, fraud prevention, and business record purposes.

5. Cookies and Tracking Technologies

Our website may use cookies, pixels, tags, analytics tools, and similar technologies.

These technologies may be used to:

Keep the website functioning properly
Remember preferences
Understand website traffic and visitor behavior
Improve website performance
Measure advertising campaigns
Provide relevant advertisements
Understand how visitors interact with our website

We may use services provided by third parties, including analytics, advertising, social-media, and technology providers.

You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect website functionality.

6. Marketing and Advertising

With your permission where required, or where otherwise legally permitted, we may use your contact information to send:

Tour offers
Seasonal promotions
New tour packages
Travel updates
Special discounts
Company announcements

You can request to stop receiving marketing communications at any time by contacting us or using the unsubscribe option provided in the relevant communication.

Even after opting out of marketing communications, we may continue to send essential service-related messages, such as booking confirmations, payment notifications, itinerary changes, or other communications necessary to provide services you have requested.

7. Sharing Your Information

We do not sell your personal information as a standalone product.

We may share relevant information with trusted third parties when necessary to provide our services, including:

Hotels and accommodation providers
Transportation providers
Tour guides and activity providers
Airlines and other travel providers
Payment processors and banks
Technology and hosting providers
Email and communication service providers
Analytics and advertising providers
Professional advisers
Government authorities where legally required

We only intend to share information that is reasonably necessary for the relevant purpose.

For example, if you book accommodation through us, relevant traveler information may need to be provided to the hotel to complete the reservation.

8. Third-Party Services

Our website and services may integrate with or link to third-party services, websites, applications, payment providers, social media platforms, maps, analytics platforms, advertising platforms, or other external services.

These third parties operate under their own privacy policies and terms. PTG is not responsible for the privacy practices of third-party services that we do not control.

We encourage you to review the privacy policies of third-party services before providing information directly to them.

9. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, misuse, alteration, disclosure, or loss.

However, no internet transmission, website, database, or electronic storage system can be guaranteed to be completely secure.

You should avoid sending highly sensitive information through unsecured communication channels unless it is specifically required and an appropriate secure method has been provided.

10. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

Completing and managing bookings
Providing customer support
Maintaining financial and accounting records
Resolving disputes
Preventing fraud
Meeting legal or regulatory requirements
Maintaining legitimate business records

When information is no longer reasonably required, we may delete, anonymize, or securely dispose of it, subject to applicable legal and business requirements.

11. Children's Privacy

Our services are primarily intended for adults and families making travel arrangements.

We do not knowingly collect personal information directly from children for marketing purposes.

Where information relating to a child is required for a legitimate travel booking, such information should be provided by a parent, guardian, or authorized adult.

12. International Data Transfers

Some of the technology, hosting, communication, analytics, payment, or other service providers we use may process information on servers located outside Pakistan.

Where this occurs, information may be subject to the laws of the country in which the relevant service provider operates.

13. Your Privacy Choices

Depending on applicable law, you may contact us to:

Ask what personal information we hold about you
Request correction of inaccurate information
Request deletion of information where legally applicable
Withdraw consent where processing is based on consent
Opt out of marketing communications
Ask questions about how your information is used

Certain information may need to be retained where required by law, for legitimate business purposes, or where necessary to complete or document a transaction.

14. Accuracy of Information

You are responsible for providing accurate and up-to-date information when making an inquiry or booking.

Incorrect information, particularly passport, CNIC, contact, traveler, or booking information, may affect our ability to provide travel services.

15. Links to Other Websites

Our website may contain links to external websites operated by third parties.

We are not responsible for the privacy practices, content, security, or policies of external websites.

You should review the privacy policy of any external website before submitting personal information.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or business practices.

The updated version will be published on this page with a revised effective date.

We encourage visitors to review this page periodically.

17. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us:

Pakistan Travel Guide
Email: [email protected]
Phone / WhatsApp: 0304-111-0281
Website: PakistanTravelGuide.pk

By using our website or services, you acknowledge that you have read and understood this Privacy Policy.