Payment Process

Effective Date: September 22, 2026

At Pakistan Travel Guide (PTG), we aim to make the booking and payment process simple, transparent, and secure.

1. Request a Tour

Customers can contact Pakistan Travel Guide through our official website, WhatsApp, phone, email, or other official communication channels to request a tour package or customized itinerary.

Our team will provide a quotation based on the selected destination, travel dates, number of travelers, accommodation, transportation, and other requested services.

2. Receive Your Quotation

The quotation will clearly specify, where applicable:

• Tour price
• Number of travelers
• Vehicle type
• Accommodation
• Number of rooms
• Included services
• Excluded services
• Travel dates
• Payment requirements
• Any applicable cancellation conditions

Prices and availability are subject to change until the booking is confirmed.

3. Advance Payment

An advance payment may be required to confirm a booking.

The required advance amount will be communicated in the quotation, booking invoice, or payment instructions provided by PTG.

For certain hotels, flights, special events, peak-season bookings, or other services, full payment may be required in advance.

4. Payment Methods

PTG may accept payments through officially communicated payment methods, which may include:

• Bank transfer
• Online banking
• Payment gateway
• Card payment, where available
• Other officially approved payment methods

Customers should make payments only through payment details provided by Pakistan Travel Guide through its official communication channels.

5. Payment Verification

A payment is not considered confirmed merely because the customer has initiated a transfer.

PTG will verify the payment before confirming the booking.

Customers may be requested to provide:

• Transaction ID
• Payment receipt
• Bank reference number
• Screenshot or proof of payment

Once the payment has been verified, PTG will confirm the booking and provide the relevant booking details.

6. Booking Confirmation

A tour booking is considered confirmed only after:

1. The customer has accepted the quotation;
2. The required payment has been received and verified; and
3. PTG has confirmed the booking through an official communication channel.

Sending a payment receipt alone does not guarantee hotel, vehicle, flight, or other service availability until PTG confirms the booking.

7. Remaining Balance

Where an advance payment has been made, the remaining balance must be paid according to the payment schedule communicated by PTG.

Depending on the package, the remaining amount may be payable before departure, upon arrival, or according to another agreed schedule.

Failure to pay the balance within the agreed timeframe may result in cancellation or modification of the booking, subject to the applicable cancellation terms.

8. Payment Receipts

Customers should retain their payment receipt or transaction reference until the completion of their tour.

PTG may issue an invoice, payment confirmation, receipt, or booking confirmation after verification of the payment.

9. Refunds

Where a refund is applicable, the refund amount will be determined according to the applicable booking, supplier, hotel, transportation, airline, and cancellation conditions.

Refund processing times may vary depending on the original payment method and the relevant bank or payment provider.

Any applicable non-refundable charges, cancellation fees, supplier charges, or payment processing fees may be deducted from the refundable amount.

10. Cancellation After Payment

Making a payment does not automatically make the booking fully refundable.

Once services such as hotel rooms, transportation, flights, activities, or other travel arrangements have been reserved, cancellation charges may apply.

Customers should review the cancellation terms provided with their quotation or booking confirmation.

11. Unauthorized Payments

Customers should never make payments to personal accounts, unofficial numbers, agents, or individuals unless the payment details have been officially confirmed by Pakistan Travel Guide.

PTG is not responsible for payments made to unauthorized persons or fraudulent accounts.

If you receive payment instructions that appear suspicious or different from the details previously provided by PTG, please verify them with us before making payment.

12. Currency and Bank Charges

Unless otherwise stated, package prices are quoted in Pakistani Rupees (PKR).

Any bank charges, payment gateway charges, currency conversion charges, or other transaction costs imposed by a customer's bank or payment provider may be payable by the customer where applicable.

13. Payment Disputes

If you believe that a payment has not been correctly credited to your booking, please contact PTG as soon as possible and provide the relevant transaction information.

We will review the payment and communicate the status of the transaction.

14. Contact for Payment Verification

For payment-related questions or verification, contact Pakistan Travel Guide through our official channels:

Pakistan Travel Guide
Email: [email protected]
Phone / WhatsApp: 0304-111-0281
Website: PakistanTravelGuide.pk

Important: Always verify payment details through an official PTG channel before transferring money.